Returns and Exchanges

Here at Jewel Pledge, we strive to ensure all our customers are happy with their purchase. If for any reason you need a refund or exchange, please read our return policy before filling out the return form. We will try our best to get you back on track! Please allow 7 to 10 business days for us to process your request.

Returns and exchange

All returns must be notified within 10 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached

Return Process

Name

Daytime phone number

Email*

Customer Address

Invoice Number*

Return or Exchange

ReturnExchange

Reason for return or exchange

Ordered wrong productReceived wrong productProduct is damaged or defectiveother:

Include item and quantity to be returned If exchange please include what you would like to exchange with your item

Verification*

1. Once your return or exchange has been submitted and approved, place the item securely in its original packaging and your return to the following address with the return and exchange form inside the packaging

Please note we do not accept cut chains for returns

JewelPledge
Attn: Returns or Exchange
15709 Arrow Hwy Suite 4
Irwindale, Ca 91706

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5-7 business days when we receive your return or exchange

Questions

If you have any questions concerning our return policy, please contact us at: returns@jewelpledge.com